Yelp for Business App App Reviews

Good

Yelp is hiding authentic reviews. I’m pretty new, so I figured they would be cautious, but they’re hurting my business by making it look like I have no reviews. They also keep spam calling me to try to get me to pay for ads which I’m not interested in at this time.

I’m extremely disappointed with Yelp. They hid many of my real, positive reviews, claiming they “don’t meet their guidelines,” even though they were 100% genuine from happy clients. Meanwhile, they leave negative reviews front and center, which doesn’t reflect the actual experience my customers have with my business. What’s worse, they keep calling me over and over, trying to sell advertising. They basically said that if I want better visibility and for my good reviews to show up, I need to pay them. That feels shady and unfair. It’s like Yelp punishes small businesses unless we pay to play. Not cool. This platform used to help businesses — now it just feels like a pay-to-win scam. Very frustrating experience. I also run advertising campaigns spending a lot of money and I don’t even get a good leads from them! No worth it investment!

I would never use this company for leads if you’re in the creative industry such as design or consulting. Yelp has the perfect business model to bill you with minimal results. I have tried several different types of lead generating platforms since I started my business. Thumbtack, facebook ads just to name a couple and this is by far the worst. They produced zero leads and the calls I received were from telemarketers and not potential customers. I was told that the first month would be production based, which nothing came from it, so I cancelled my subscription. I sent an appeal to be refunded (even if partially) and was denied. And not to mention they still charged my card for a prorated amount after I cancelled as well. In short, that was almost $600 to get calls from telemarketers.

Really loving the app

Doesn’t work that well

Good but charges to put your logo that’s ridiculous. Almost every other platform just lets you put your logo for free.

Very good for small companies!

Great for a new business

So far so good. App works great. I would highly recommend take it slow and customize everything to your needs.

Be aware, stay away from yelp, don’t waist your money, they simply rob you out of your hard work by deleting your good reviews, I’ll never spend a dime at yelp. I’ll give zero star if I could.

Those were real reviews from my customers. Ruined my business. Went to google ads. Buy buy

I don’t even know where to start. They try to get you in the door with a $300 promo which gets you absolutely no where. Well 2 weeks down the line with no leads to begin with, I get a $135 charge to my card for removing competitor ads?? This was never specified in the call I got from a yelp employee who got me signed up. I’ll be deleting my business account and disputing that transaction and I’ll never be using Yelp again for anything

Nice app

Terrible. Someone else giving me a bad review but he got the shop mixed up. And noway u can fix it

Extremely great customer service helping set up any missing bits and is very cut out and clear for the step by step process.

Walking into San Francisco Honda dealership greeted by Paolo. Told him what I was looking for. Very easy transaction and paperwork. My wish came true I bought my first new car.

They dont help with anything take down all my reviews and leave the bad ones

The rep would not listen to me or respect my wishes. Called me a liar.

Absolutely loving using the YELP for business page. Thus far I had a call today from one of their representatives and had the best phone conversation ever on how to start up my business via Yelp to where my goals are!! Super friendly and super helpful and amazing customer service !!

Estuve 2 horas esperando a que me atendieran en soporte técnico

My experiences have been very positive so far!

Using since 2022 unstoppable 24/7

I like that everything is convenient and clear, but I was a little disappointed in the paid ads, they do not bring results. But in general I like everything, I would like maybe some kind of video training course on how to use the platform

10

This app is great!

Easy understandable and makes profit for everyone!

Easy to set up and great so far

Thank you so much yelp company to helping the People You the best

I am beyond impressed with the functionality of the Yelp for business app. It has made it so easy to have people message me on Yelp and respond on the trusted platform.

I’ve truly had a terrible experience with yelp. Tried marketing with them received no calls over a month whenever leads are purchased have never even received a response from “customers” simple leads resold for the same price to multiple contractors. This is a predatory company pretending to care about small businesses.

If you look at my business page, it shows 4 stars because Yelp is hiding 8 of my 5-Star reviews, including a review from a client who has been to my salon over 30 times. Yelp shows your worst reviews first, deterring clients from your business. It truly does more harm than good. Just skip having a page with Yelp and do Google Reviews only. Google is FAIR and shows 100% of your reviews.

The functionalities are user friendly particular for new users

Yelp has helped our business grow tremendously, we have a lot of customers connecting and closing!

We have a business with yelp where we had legitimate reviews from our patient clientele, that have been deemed “not recommended” by a flawed automated software. These were reviews written by patients who were willing to be called by Yelp staff, to confirm the legitimacy of their take on our office, as they wrote them of their own volition. We tried reaching out to yelp support, only to find that they could not do anything about it. What’s the point of having an automated software filter out genuine reviews, if even their staff can’t do anything about it ?

I don’t know why people would use Yelp to find a dentist. They do use it. Thank you.

More than half the reviews I have received have come from clients that have found me and hired me through Yelp. I have been fortunate to receive some wonderful reviews and every time Yelp takes them down and moves them to the not recommended section this hurts our business and it makes no sense to have someone find us, hire us and give us a review all through the Yelp app then have Yelp remove them

👍👍👍👍👍

Me encanta esta aplicación

Don’t use them….

Yelp removes legitimate reviews from accounts. When you call Yelp for help, all they say is “there’s nothing we can do about it. Review check is ran by a bot.”

Los servicios que presta esta plataforma son esenciales para lograr un empuje extra al aumentar el número de clientes que visitan mi negocio incrementando mis ingresos monetarios Gracias YELP.

Muy interesante

Buen trabajo al cliente

The staff are amazing on skills and best customer services. Everyone is so welcome and polite

DO NOT SIGN UP WITH THEM!!! They scammed me. They said I wouldn’t have to pay for my first week and charged me a month later. They then said they couldn’t refund me. Everything is recorded during calls but they aren’t willing to go back and review the call to see that their sales person lied to me. I was charged $40 for hidden fees. Also, DO NOT PUT YOUR CARD INFO IN WITH THEM! It automatically saves and you cannot take it off unless you call customer service. Also, whenever I asked to talk to someone about them charging me for something I DID NOT PAY FOR, I was on hold for 45 min. I hung up and asked for someone to help with membership payments and they picked up within a minute. Coincidence, I think not. Horrible website. They also take your reviews away if you don’t have a payment plan with them. I had 5 reviews that were legit and they decided to take those away because they were “Not Recommended”. Basically said that I told them to review me instead of them looking me up themselves. That isn’t what happened and yet my profile gets punished for it. If it is a free app, you should be able to have access to free reviews. This is by far the biggest money scam you could do for advertisements on your business. Please take this advice!

I’m a small business owner. I listed my business on Yelp back in February, and accepted the free trial offer. They then charged me an outrageous amount before the trail time was over! Billing cannot be cancelled in the app, you must go online. No one answers the “customer success” line. I cancelled my ads and other upgrades and they still charged me! My bank sent me a fraud message because it was so large! They also didn’t notify me that potential clients had left me messages in the app. Maybe it’s beneficial to list your business here for free, but do not give them any financial information. Terrible!

HOPING FOR GOOD PROGRESS ON HERE

Haven't integrations with CRM. All your reviews they sent to not recommended.

I was convinced by a pushy sales rep to give Yelp a 2nd try after having a horrible experience about a year previously. I tried it for less than a week. Received no calls, nothing. He calls me back to say I had 7 calls come in. I looked through my missed calls and there were none from unknown numbers. Then says I owe them money. I told him to lose my number. Total SCAM. DO NOT USE YELP for leads!!!