Yelp ratings system

I have yelp for business pages. I have a photo for every clients property closing with a congratulations to them posted so they can see it. They have left me several five star reviews. This computer program keeps docking my ratings and adding them to not qualified ratings. At one point, I had 16 visible 5 star ratings and now I only have 12. Its odd how I go to rate their app and it says, not enough quality ratings to post.
Also, you can share your Yelp with people, you cant send it to them to view as part of your advertising.

JHEnt about Yelp for Business App, v2.5.0